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About Us

 Domestic Shipping Policies 

Most orders are shipped USPS Ground and are normally shipped on a same day basis if received by 12 noon Eastern Standard Time. We have a 2-3 day handling time on certain orders depending on availability. UPS Overnight, UPS 2-Day, UPS Saturday, UPS 3-Day and Federal Express services are available upon request. All shipping prices quoted are estimated until actual time of pick up.  Once your order ships, we will contact you with the tracking number. Damaged merchandise must be returned to our shipping department within 14 days of the invoice date. . All damage claims are to be reported to the freight carrier.  Special Order items, including but not limited to Riva Products and special orders may take up to an additional 7 days to ship.  Shipments are also commonly a day or two behind in the summer months.

International Shipping Policies 

As with our domestic policies, most orders are shipped USPS, Fed-X and UPS. In addition to above, International customers with orders over $400 are required to pay by verified Paypal account. This greatly reduces fraud and keeps both us and our customers safe. Our International shipping rates vary greatly depending on the destination country, size/weight of package, and time of year. Please contact us directly for an accurate quote. If you are overcharged for shipping by our system, we will review and refund you the difference.

Privacy Statement

We are commited to protecting your privacy. This privacy policy was developed to share with you our information collection practices on our Web Site. The information we collect is solely used to personalize the user experience. We do not and will not share, sell or rent information to anyone. We do not store credit information or transaction online as a way to prevent hacking or fraud.

About 865-customz

We are a Powersports shop located in Friendsville,Tn Our business is mainly Personal Watercraft and have been doing business over 18 years. We started this online shop to provide New and Used parts to our customers and the general public. Not only do we use the products we sell but understand and help support the PWC comunity worldwide.