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Customer Service

Shipping & Delivery
Most orders are shipped USPS Ground and are normally shipped on a same day basis if received by 12 noon Eastern Standard Time. We have a 2-3 day handling time on certain orders depending on availability. UPS Overnight, UPS 2-Day, UPS Saturday, UPS 3-Day and Federal Express services are available upon request. All shipping prices quoted are estimated until actual time of pick up.  Once your order ships, we will contact you with the tracking number. Damaged merchandise must be returned to our shipping department within 14 days of the invoice date. . All damage claims are to be reported to the freight carrier.  Special Order items, including but not limited to Riva Products and special orders may take up to an additional 7 days to ship.  Shipments are also commonly a day or two behind in the summer months.
Privacy & Security
We are commited to protecting your privacy. This privacy policy was developed to share with you our information collection practices on our Web Site. The information we collect is solely used to personalize the user experience. We do not and will not share, sell or rent information to anyone. We do not store credit information or transaction online as a way to prevent hacking or fraud.
Pricing & Promotions
We offer price matching to help customers receive the lowest possible price of the products we offer. If you see a price lower on any competitors website or listing, we will match that price. We also offer promotions on products as they become available.